Returns Policy

At Signs Flags Banners, we strive to ensure you’re delighted with your custom signage, flags, and banners. As our items are made to order, we have a specific returns policy to address faulty or incorrect items. Please review the details below to understand our process.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item is faulty, damaged, or incorrectly supplied due to an error on our part.
• The item is unused, in the same condition as when you received it, and in its original packaging.
• You notify us within 30 days of receiving your order, along with a receipt or proof of purchase.

We do not offer refunds or exchanges for:

• Incorrect orders due to customer error (e.g., wrong specifications, artwork, or sizing provided).
• Change of mind or orders no longer needed.

Returns Process

1. Contact Us: If you believe your item qualifies for a return, please reach out to us within 30 days of delivery at [insert contact email/phone] with your order number and details of the issue.
2. Assessment: We’ll review your request and may ask for photos or additional information to confirm the fault or error.
3. Return Shipping:
   • Within 14 days of delivery: If notified within 14 days, we will arrange and cover the cost of returning the item to Signs Flags Banners for inspection.
   • After 14 days but within 30 days: You will need to arrange and pay for the return shipping to us. Once received, we’ll handle the rest.
4. Resolution: Upon inspection:
   • If the item is faulty or incorrect, we’ll either repair or replace it and return it to you at no additional cost.
   • If repair or replacement isn’t possible, we’ll issue a refund for the affected item(s).

Shipping Details

• Returns should be sent to:
  Signs Flags Banners Pty Ltd
  
• You are responsible for return shipping costs if the return is after 14 days or due to customer error. Shipping costs are non-refundable, and if a refund is issued, the original shipping cost may be deducted.

Refunds

• Refunds will only apply if the item is faulty or incorrect and cannot be repaired or replaced.
• Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within [insert timeframe, e.g., 7-10 business days].

Warranty Claims

For warranty issues (e.g., defects in materials or workmanship):

• Within 14 days: We’ll cover return shipping, then repair or replace the item at no cost to you.
• After 14 days but within 30 days: You cover return shipping; we’ll repair or replace and ship it back at no cost.
• Our liability is limited to the cost of repairing or replacing the item. We’re not responsible for additional costs (e.g., installation or consequential damages).

Exclusions

• Partial refunds may apply if the item is returned damaged or incomplete for reasons not due to our error.
• Custom-made products are non-returnable unless faulty or incorrect.